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Service Terms & Conditions


1. Introduction

These are ‘Trade Safe’s’ Terms & Conditions. They tell you:

– The rules for using our services
– What you can expect from ‘Trade Safe’
– Your rights and responsibilities

2. When These Terms Apply

Please ensure you read these terms before using our services. By using our services, you are agreeing to these terms. You’re also agreeing to our: Terms of Use, Privacy and Cookie policies.

The latest version always applies, and we’ll usually only make updates when we offer a new service, change how we provide a service, or have to comply with a new legal requirement.

3. What Do We Mean by “Services”?

Anything offered by ‘Trade Safe’

Anything offered by Tradespeople using ‘Trade Safe’ as their booking/payment platform

– Enquiries/Bookings
– Estimates/Quotes
– Installations/Repairs
– Emergency Call Outs
– Servicing
– Guarantees

4. Terminology

For the purpose of these terms & conditions the following words have the following meanings:

– “Us/We/Our” refers to “Trade Safe”
– “You” refers to you – “The customer” using our platform to book/pay for services offered by a tradesperson
– “Tradesperson/Tradespeople” refers to the anyone using our platform to offer their services

5. Emergencies & Assessments

Are booked as a one-hour or half-an-hour appointment when the tradesperson aims to complete anything possible during the time slot without materials. If additional time and/or materials are required, this is quoted for verbally or as a written quote and can be completed on the day or as a separate appointment.

6. Fixed Price Work

Where a fixed quote has been agreed, you will not pay any more if the tasks take longer than quoted, moreover you will also not be refunded if the tasks are completed faster. If any unforeseen tasks arise, this may be quoted with additional costs.

7. Hourly Work

On jobs where a fixed price cannot be issued, the tradesperson will charge in increments until they can foresee completion and provide a fixed price at that point.

8. Materials

Are charged at trade price plus V.A.T with a handling fee of 45%. Materials deemed as ‘van stock’ will not exceed £30.

9. Payment Terms

Emergencies, Assessments & Fixed Price Jobs – Full payment is taken upon booking.

10. Timekeeping

Where the date and/or time for work to be carried out is agreed, the Trade Safe will endeavour to ensure that the tradesperson attends accordingly. We accept no liability in respect of the non-attendance or late-attendance on site of the tradesperson, or for the late or non-delivery of materials.

We will not be liable for any delay, or for the consequences of any delay, in the tradesperson performing any of their obligations if such delay is due to any cause beyond their reasonable control, and they will be entitled to a reasonable extension of the time for performing such obligations.

11. Discount

A 20% discount can be given at the tradesperson’s discretion which applies to the initial booking only and does not apply to quotes.

12. Cancellation

If you need to cancel your booking please do so via email, however the fee paid will not be refundable. Email –

To rearrange you must notify us via email at least 48 hours before the scheduled booking. If we’re notified more immediately your booking cannot be rearranged.

13. Satisfaction

‘Trade Safe’ is committed to providing a professional service to every customer. If, after the tradesperson has carried out their work, you are not wholly satisfied with their service(s) you must provide us with written notice within 12 months. You must the tradesperson’s insurers, the opportunity to both inspect and carry out remedial work where appropriate. If you fail to notify us, as outlined above, then the tradesperson will not be liable in respect of any defects in the work carried out.

14. Guarantee

For your peace of mind, the tradesperson will provide a 1-year guarantee on labour carried out. This is active from the date of completion of work, in addition to any manufacturer’s warranty/warranties. Materials supplied by the tradesperson or yourself will not be covered by the tradesperson’s guarantee unless they have been installed incorrectly by the tradesperson.

The guarantee will become null & void if the work/appliance completed/supplied by the tradesperson is:

Subject to misuse or negligence.
Repaired, modified or tampered with by anyone other than our tradesperson
They will not guarantee any work in respect of:

Blockages in waste or drainage systems.
Any work undertaken on instruction from you and against the written or verbal advice of the tradesperson.
Work is only guaranteed in respect of work directly undertaken by the tradesperson and with full payment having been made. Any non-related faults arising from recommended work which has not been undertaken by them will not be guaranteed.

Where the tradesperson agrees to carry out work on installations of inferior quality (or over 10 years old) no warranty is given in respect of such work and the tradesperson will accept no liability in respect of the effectiveness of such work or otherwise.

If you have an issue you believe is within your guarantee, you can book a call out paying the respective charge for that time/day. If the issue does fall within your guarantee, the tradesperson will fix the issue and we will refund the call out charge. If they find a separate issue, they will continue to work on this as a new job.

15. Liability

Trade Safe accept no liability for any work carried out by a tradesperson using our platform.

The tradesperson will only be liable for rectifying their own guaranteed work, and will not be held responsible for any ensuing damage or claims resulting from other work overlooked or subsequently requested and not undertaken at the time.

The tradesperson will not be held liable or responsible for any damage or defect resulting from work not fully guaranteed, or where recommended work has not been carried out. Work will not carry a guarantee where you have been notified by the tradesperson either verbally or indicated in their comments/recommendations.

16. General

These terms and conditions may not be released, discharged, supplemented, interpreted, varied or modified in any manner except by an instrument in writing signed by a duly authorised representative and you. Our terms and conditions will prevail over any terms and conditions used by you or contained, set out or referred to in any documentation sent to us by you. By entering into a contract with us you agree irrevocably to waive the application of any of these terms and conditions.

These terms and conditions, and all contracts awarded between us and you, shall be governed and construed in accordance with English law and shall be subject to the exclusive jurisdiction of the English law.

Trade Safe is the trading name of Jack – All Trades ltd, a company incorporated in England and Wales with registered number: 15031165

Our main trading address is: Unit 8, Twisleton Ct, Priory Hill, Dartford, Kent, Da1 2en

© Trade Safe